If you could rebuild your credit union today, what would it look like, and what are you willing to change to make it happen?
I had the pleasure of speaking on ServStar Consulting’s Podcast around The 5 Voices, leadership, and succession.
The power of conflicting values.
What truly sets a credit union apart is how it serves its members every day.
How do we win over expectations? What comes beyond service?
When thank you feels unnatural, it shows we have an opportunity to bring meaning back to our member conversations.
Is rate still a differentiator, or has it become a proxy for poor experience?
How much can we learn about someone by asking one simple question?
In this podcast clip, I share how the 5 Voices framework has helped me communicate change more effectively by adapting my message to different communication styles.
Do people feel the fear of loss more strongly than the reward of gain, and should our marketing reflect that?
Drawing on Steven Bartlett’s insight, this post highlights how strong culture transforms individual talent into collective excellence.
Pattern recognition is one of the most practical AI uses: I took real loan outcomes and let the model show what patterns actually drive loss.
I built an underwriting tool using AI - Claude. Trained off historical loan performance and loss analysis.